BILECO employees belonging to the Technical Services Department mostly consisting of line workers underwent a seminar on good customer service and cooperative branding in two batches that was held at the coop’s main office building on August 5 & 8, for the first batch and second batch, respectively. The participants were scheduled on separate dates to ensure that there will be a crew on duty available to respond on complaints and requests while the other batch is attending the seminar.
According to GM Gerardo Oledan, the purpose of this seminar is to upgrade and update the skills of its employees especially on how to properly deal with the MCOs of the coop. The speaker of the event is the Acting Cooperative Communications & Social Marketing Office Head, Ms. Ann-Marie Meracap, where she discussed The Eight Core Principles of Good Customer Service and Cooperative Branding to the attendees.
The management thru the leadership of GM Oledan is set to conduct the same seminar on customer service in the coming days for all its employees of the other three departments: ISD, OGM/IAD and FSD.
