State-run National Electrification Administration (NEA) has been cited by the Office of the Cabinet Secretary (OCS) for its compliance with collaboration requirements for the implementation and operation of the 8888 Citizens’ Complaint Hotline.

Administrator Edgardo Masongsong received the Certificate of Collaboration from Undersecretary Dale Cabrera of the OCS-Strategic Action and Response Office (STAR) in a simple ceremony held Tuesday (June 19) at the NEA building in Quezon City.

“This is to formalize our engagement. We hope to have a good cooperation under the administration of President Rodrigo Duterte,” Undersecretary Cabrera said.

The OCS-STAR recognized the NEA for its designation of focal and technical persons, attendance in the orientation and simulation seminars, and enrollment of the agency’s online account with the 8888 hotline system.

“We are elated by this recognition. This is a testament, not only to the NEA’s adherence to the President’s order to act with dispatch on public complaints but to the agency’s culture of service which primarily puts the concerns of member-consumer-owners at the topmost of institutional priorities,” Masongsong said.

On October 14, 2016, President Rodrigo Duterte signed Executive Order No. 6 institutionalizing the 8888 Citizens’ Hotline and Complaint Center under the direction and supervision of the Office of the Cabinet Secretary Leoncio Evasco Jr.

This serves as “a mechanism where citizens may report their complaints and grievances on acts of red tape, as defined under Republic Act No. 9485 and other relevant laws, and/or corruption of any national government agency, government-owned or –controlled corporation (GOCC), government financial institution (GFI), and other instrumentalities of the government.”

The complaint center operates 24/7 excluding national holidays and work suspensions.